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Intercom: Mobile operating notes

Operational reference for mobile operating notes in Intercom.

Updated November 4, 2026 · 1 minute read · Application 1.0.23

Mobile operating notes

Use a headset and keep the page visible with the phone unlocked. A screen wake lock is requested where supported, but iOS/Android may suspend background tabs or locked screens. Moving the page to the background mutes transmission and releases hold-to-talk. On return, unmute; use Reconnect audio if the browser stopped media. Use device volume buttons on iOS; app output selection appears only in browsers that support it. Tap Resume listening if autoplay is blocked. Private calls keep the same server-enforced isolation as desktop. Up to 12 people total per room. The licensed desktop host controls the room; browser guests cannot end it, remove crew, change host settings or access desktop controls. No recording is added.

phone-sized Chromium browser contexts exchanging actual WebRTC audio with a desktop host, private-call isolation and touch push-to-talk. These are emulated phone tests with fake microphones, not physical iPhone/Android or native permission prompt validation. The standalone release includes the mobile setup instructions.

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