Buy admission passes and retrieve your QR codes

Purchase the intended option

Open the event's public admission page and verify event name, dates, pass type, quantity and price before checkout. Sign in or complete the required account flow. A pending or failed payment is not a valid paid admission pass.

Retrieve passes

1. After successful purchase, use the purchase receipt/order page to see the pass or group QR.
2. Check the automatic retrieval email. Use the current message and account associated with the purchase.
3. Open My passes if you need to find available passes later. If the email is missing, check spam and use the supported resend/retrieval control with its displayed waiting period.
4. Keep individual pass and group QR access private. Showing or opening a QR does not itself redeem the pass.
5. At the gate, present the appropriate QR and let staff select only the people arriving in that group.

A group arriving separately

The purchase group QR can let staff select eligible passes for the people present. Remaining unused passes can be admitted later under their rules. Do not ask staff to admit absent people simply to clear the purchase.

If a pass is rejected

Ask staff to check the selected event and authoritative pass status. Possible causes include wrong date/event, unpaid/refunded order, void or expired pass, duplicate entry, or a transfer that replaced the original code. A screenshot of an old QR is not proof that the pass is currently valid.