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Step-by-step guide

Find news, videos, teams and athlete profiles

Use Hub navigation and filters to reach the right sport, team or content view.

Updated November 4, 2026 · 1 minute read

Navigate by task

Home, News, Watch, Photos and Listen lead to different content types. Explore provides application/feature and role/sport discovery. Team, league and athlete pages can have their own schedule, roster, stats and media navigation. Confirm the entity and season before comparing statistics.

Find content

  1. Choose the intended sport or organization context where offered.
  2. Use the page's filters/search and inspect dates and labels on results.
  3. Open the actual article/video rather than assuming a thumbnail or play symbol started playback.
  4. Follow/save the intended team or hub using the supported account controls. Review your personalized feed while signed in to the correct account.
  5. Use public share links for material intended to be public; avoid copying authenticated administration URLs as viewer links.

Video or content access problems

Check whether the content is published, whether it requires a subscription/purchase, and whether the stream is actually live. A scheduled event and a live broadcast are different. If a video does not play, report the page, event/video title, browser/device and visible error. An entitlement issue is different from a broken media source.

Athlete profiles

Use the correct player identity and team/season association. Profile visibility and editing depend on account relationships/permissions. Report a mistaken identity with enough context to distinguish similar names; do not create or overwrite another athlete's profile as a workaround.

Need more help with this?

Search a specific symptom, review related guides below, or prepare a report with the app version, operating system and exact error. Guides describe the documented release; installed versions and subscription access can differ.

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