Subscriptions, upgrades, referral credit and account records

Review access before changing plans

Open your account/subscription workspace and inspect active subscriptions, included features and any package structure. Multiple sports or applications can require different access. Confirm the account and plan status before concluding a missing record is a billing issue.

Upgrade or cancel deliberately

1. Read what changes in included features and the displayed billing terms.
2. Confirm the exact plan/package and effective action on the review page before submitting.
3. After a successful change, verify the subscription record and reconnect/refresh the affected application if needed.
4. Keep a receipt or record of the confirmed action. A canceled draft checkout does not necessarily change the existing subscription.

Referrals

Use the referral area to review available referral records and the configured credit/payout options. Account credit and money paid out are distinct. Eligibility, approval, payout method and reporting depend on the site's current program settings; do not assume every referral immediately becomes cash.

Discrepancies

Prepare the account, date, visible subscription/referral record and the specific amount/status in question. Do not put card details, passwords or private payment identifiers into a public help request. An authorized site administrator should inspect the relevant reporting/configuration rather than changing a user's plan merely to hide a discrepancy.